Customer service has been
broken for a decade.

Tier-one tickets are 70 to 85% of support volume and 5% of the value. The best agents burn out answering the same eight questions on a loop. Cost grows with revenue. Experience gets worse, not better, as the company scales.

The available fixes made the problem worse. Generic chatbots failed the moment a customer said something unexpected. Enterprise AI required six-figure commitments before you could pilot it. Outsourced support sent your customers to call centres reading scripts.

So we built the thing we wanted.

One specialist. Launched in 4–7 business days. Onto your existing stack. No platform fees. No per-resolution metering. If she doesn’t reach a 65% Verified Tier-One Resolution rate in the thirty days after launch, we refund your Implementation & Launch fee — the actual money, wired back, no forms.

I can make that promise because I run the deployment myself. No sales team. No customer success layer. No outsourced anything. When you book a demo, you’re talking to me. When you sign a contract, you’re signing with one.

The first five partners who deploy Aria will define what this company becomes. We’d like one of them to be you.

Michael Neubauer

Founder and operator · Syracuse, New York