Predictable subscription
pricing, not per-outcome billing.
Implementation & Launch covers knowledge preparation, brand and tone configuration, integration setup, and a supervised production cutover. The monthly subscription covers your conversation allowance and support.
Your bill tracks conversation volume and nothing else — it doesn't rise as Aria gets better at her job.
Annual billing saves up to 15% — about two months a year. Monthly plans can be canceled before the next cycle.
Starter
Knowledge-based support on one brand, web chat and email.
- 500 conversations / mo
- $0.50 per additional conversation
- 1 brand
- Web chat + email
- 1 knowledge collection
- Up to 2 standard integrations
- Ticket creation and routing
- Contextual human handoff
- Standard reporting
- Email support
Growth
Adds transactional actions across your systems, plus SMS and scheduling.
- 2,000 conversations / mo
- $0.50 per additional conversation
- Multiple brands
- Refunds and account modifications
- Multi-system transactional workflows
- SMS automation + scheduling actions
- Custom approval rules
- More than 2 integrations
- Priority Slack support
Scale
For high-volume teams needing bespoke workflows and extended data retention.
- 5,000 conversations / mo
- $0.50 per additional conversation
- Unlimited brands
- Bespoke workflows
- Extended data retention
- Audit log
- Founder-led onboarding
Enterprise
Annual agreement required. Enterprise identity and compliance. Larger custom contracts available on request.
- Up to 25,000 conversations / mo
- $0.50 per additional conversation
- Unlimited brands
- Single sign-on (Okta, Entra, Google)
- Longest data retention
- Audit log
- Founder-led onboarding
- SOC 2 Type I in progress · HIPAA BAA (drafting)
Matches Growth — 2,000 conversations included, no overage.
Illustrative estimate at a $4/ticket industry benchmark — not a guarantee.
Overage policy. Additional conversations are $0.50 each. We notify you at 80% and 100% utilization, and service never shuts off. A conversation is one customer issue in which Aria gives at least one substantive response, counted once regardless of how many messages or actions it takes. We don't count spam, internal testing, duplicate webhook events, or automated system notifications.
What Implementation & Launch buys
A one-time engagement run by our team, not a self-serve setup wizard. It covers:
- Knowledge preparation and ingestion — we take your existing help content, macros, and policy docs and turn them into a retrievable knowledge base.
- Brand and tone configuration — Aria’s voice, name, and visual presentation matched to your brand.
- Integration setup — connecting the systems in your plan’s allowance and verifying each one end to end.
- Policy and action mapping — defining what Aria is allowed to do, under which conditions, and where approval is required.
- Historical-ticket testing — replaying your real past tickets against the configuration before any customer sees it.
- Shadow mode — Aria drafts responses alongside your team without sending them, so you can compare before committing.
- Production cutover — the supervised switch to live traffic.
- Launch monitoring — active watch over the first days of production.
- Initial performance optimization — tuning based on what the first real conversations show.
The 30-day Launch Guarantee measurement period begins at production cutover — step seven, not at signature.
65% Verified Tier-One Resolution in 30 days —
or your Implementation & Launch fee back.
Aria will reach a 65% Verified Tier-One Resolution rate within the first 30 days after production launch, or we refund your Implementation & Launch fee. You keep her running either way.
A verified resolution is one Aria closed without human help, that stayed closed. Full definitions and measurement conditions →
Ready to put a specialist on shift?
Try her in 90 seconds. Production launch in 4–7 business days, shadow mode first, and a 30-day Launch Guarantee that starts at cutover.
Comparing quotes? Tell us who else you’re pricing — we’ll tell you honestly where their model beats ours.