Press
A short overview, brand assets, and a direct line to the founder. Use anything here freely. Tell us when a piece runs so we can read it.
The one-liner.
Customer Service Pro is a deployed AI specialist that resolves tier-1 customer service tickets, escalates the rest with context, books calls, and follows up. First-reply target under 1.2 seconds, in 40+ languages, white-labeled to your brand.
The longer version.
Customer Service Pro is built for operators who are tired of stitching together five vendors to handle one customer thread. The product runs as a deployed agent (not a wrapper, not a workflow) connected to your CRM, your inbox, your booking system, and your knowledge base. It picks up a customer message, pulls the relevant context, takes the action, and either resolves the issue or escalates with a clean handoff brief. The bar is invisible competence: customers feel like they spoke to someone who knew their account.
Founded and built by Michael Neubauer. Headquartered in Syracuse, New York.
Brand assets.
Brand color: #3FCF8E (composed emerald) on #04120C (deep mint-tinted black). Fonts: Fraunces (display, italic for "Pro"), Geist (body), JetBrains Mono (meta). Do not stretch the mark, do not change its color, do not place it on a low-contrast background.
Press contact.
For interviews, embargoed announcements, fact-checking, or to reach founder Michael Neubauer directly, send a note through the contact form. We reply within one business day.