●An eye that listens · Replies typically start within a few seconds

Your senior support
specialist,
on shift.

Satatam is an AI customer service specialist, not a chatbot — one that resolves tier-1 tickets, hands the rest to your team with the full conversation attached, sends booking links, and follows up. Replies typically start streaming within a few seconds, in 40+ languages, white-labeled to your brand (a small “Powered by Satatam” mark stays on the widget).

Talk to Satatam→ See Satatam on your tickets
Apply for a founding deployment
14-day free trial (Playground only, no card) Try Satatam. Production launch in 4–7 business days. Monthly plans can be canceled before the next billing cycle. Annual plans renew automatically; we email a reminder before renewal and you can cancel any time before the renewal date.
Watch the under-2-minute demo Or see the 10 flows
●65% Verified Tier-One Resolution target ●40+ languages ●PII redaction · tenant isolation · audit logging
First reply
A fewseconds
Replies typically start streaming within a few seconds. Speed depends on the model and your integrations.
Languages
40+
Thirty-nine detect automatically; three need setting. No translation API required.
Tier-One Resolution target
65%
The threshold for the 30-day Implementation & Launch fee refund.
Production launch
4–7business days
From signed contract to go-live, with shadow mode on live traffic first.
Built on Anthropic Claude models Cloudflare Workers Stripe billing Twilio SMS Card numbers, SSNs and API keys redacted before the model
DeploymentHow deployment actually goes4–7 business days · shadow mode first

You don't buy a chatbot. You run a deployment.

Three steps, in order, with a human checkpoint before anything reaches a customer. The full itemized scope lives on the pricing page.

Shadow mode, day three
Satatam drafts replies to your live conversations. Nothing reaches the customer until your team sends, edits or discards the draft.
  1. 01Days 1–4

    We ingest what you already know

    Help-center articles, macros, past tickets, policy docs. Knowledge preparation and ingestion, brand and tone configuration, and integration setup all happen during Implementation & Launch — not on your time.

  2. 02Day 5

    Satatam runs in shadow mode

    Satatam drafts replies to your live conversations while your team keeps answering. Nothing reaches the customer until your team sends, edits or discards the draft.

  3. 03Days 6–7

    Production cutover, then measurement

    Satatam goes live on the channels you approved. The 30-day Launch Guarantee window starts here — at cutover, not at signature — and the outcome dashboard reports verified resolutions from day one.

DemoSee Satatam in motion1:45 · captions on · narrated with an AI voice

A day at Marlow & Thistle,
with Satatam on the counter.

Point it at your website and documents, make it yours with your name, logo and colours, paste one snippet, and watch it answer bakes, hours and allergens. It hands a wedding-cake enquiry to Dana with the whole conversation waiting in her inbox. Real product screens; Marlow & Thistle and its customers are invented for the demo. Narrated with an AI voice.

IntegrationNative, not glued togetherConnect with an API token. Gmail uses OAuth.

Plugs into the tools you already pay for.

Satatam consolidates contact, ticket, and deal into one workspace. No Zapier and no glue code; inbound webhooks are signature-verified.

HubSpot
CRM + Service Hub
Slack
Team alerts
Stripe
Subscriptions
Calendly
Booking
Gmail
Follow-up email
Twilio
SMS
Google Sheets
Analytics
Fraud signals
Stripe events logged
OpenAI vectors
Knowledge
ExploreExplore the productSeven pages · one product

Pick your angle.

The full product expanded across seven focused pages. Each one carries the founder voice, none of the marketing fluff.

§ AMeet Satatam

A senior specialist, not a chatbot.

Three tone registers, knowledge-base grounding, escalations that arrive with the full conversation.

Meet Satatam →
§ BThe 10 flows

Ten operations a conversation can trigger.

Contact intelligence, ticket routing, alert engines, follow-up sequences. The full ops chain.

See the flows →
§ CPricing

Predictable subscription pricing, not per-outcome billing.

Setup covers white-label, KB ingestion, deployment. Monthly covers conversations and support.

See pricing →
§ DWhy us

Why operators pick Satatam.

Compare us to Intercom, Zendesk, Drift, and the DIY stack. Honest, with footnotes.

Compare →
§ EOur story

Customer service has been broken for a decade.

Why a founder-led company thinks it can rebuild support from the protocol layer up.

Read the note →
§ FFAQ

The questions buyers actually ask.

PII, escalation, KB updates, integrations, deployment timeline, languages, white-label, latency.

Read the FAQ →
§ GFounding Partner slots

Five slots. Lasting Founding Partner status.

A direct line to the person who built it. Limited to five Founding Partners.

Apply for a seat →
Founder accountability

Built close to
the work.

You work directly with the person responsible for the deployment — not an account manager, not a success team, not a ticket queue.

Direct lineYou email me, and I aim to answer within one business day.
DeploymentsFounder-led from knowledge prep through production cutover.
Based inSyracuse, New York.
Michael Neubauer, founder and operator of Satatam
Michael Neubauer
Founder and operator
Syracuse, New York
QuestionsBefore you askthe three that come up first

The objections we hear every time.

What happens when Satatam can't resolve a ticket?

Satatam escalates after repeated failed attempts, when a customer asks for a person, and in situations the AI judges sensitive (security, legal, threats, public reviews). The billing-dispute threshold is configurable. When it escalates, Satatam hands the thread to your team with the full transcript attached, along with the customer's last message, the resolution status and any risk flag, so nobody has to ask the customer to start over.

You configure where escalations land (Slack channel, HubSpot ticket queue, Zendesk view). Failed handoffs are flagged for follow-up.

triggers · failed attempts, human request, sensitive topics
How does Satatam handle sensitive data (PII)?

Card numbers, SSNs and API-key-style secrets are redacted on receipt, before the message goes to the AI model or the conversation record, on web chat, email, SMS, WhatsApp and the playground. Patterns covered today: US social security numbers written in the usual 3-2-4 grouping, payment card numbers, AWS access keys, Stripe live and test keys, GitHub tokens, and generic high-entropy secrets. Matched values are replaced with a labeled tag such as [CARD-REDACTED], and Satatam does not store the original except in two cases: messages are saved as received while a human operator has taken over a web chat, and for emails held by loop protection. Images are not redacted. Email addresses and phone numbers are not redacted either; they are needed to follow up.

Knowledge base files are stored per-tenant. Satatam can only read documents that belong to the tenant it is serving. Cross-tenant access is structurally blocked at the file-resolution layer.

pipeline · regex + entropy guard · pre-persist
How long does a deployment take?

From signed contract to production launch: typically four to seven business days. Day one to two is knowledge-base ingestion and tone calibration. Day three to four is tool wiring (your CRM, your inbox, your booking system). Day five is shadow mode on your live conversations, where Satatam drafts replies and nothing reaches the customer until your team sends, edits or discards the draft. Days six and seven are the supervised cutover.

Go-live under your brand, with only a small “Powered by Satatam” mark left on the widget, happens when you say so. You choose when to move from shadow mode to customer-facing replies.

shadow mode · 4–7 days · supervised cutover

Read all 8 questions

◆ Launch guarantee · 30 days from production cutover

65% Verified Tier-One Resolution in 30 days —
or your Implementation & Launch fee back.

Satatam will reach a 65% Verified Tier-One Resolution rate within the first 30 days after production launch, or we refund your Implementation & Launch fee (conditions in Terms §6a, including a 300-eligible-conversation minimum). You keep Satatam running either way.

A verified resolution is one closed by Satatam without human involvement and not followed by a recontact on the same issue within 72 hours. Full definitions and measurement conditions →

Talk to Satatam→ See Satatam on your tickets
65% Verified Tier-One Resolution within 30 days of launch, or we refund your Implementation & Launch fee (conditions apply)

Not ready to talk to anyone? Ask one question and get one answer — from the founder, who aims to reply within one business day. No sequence follows it.