●An eye that listens · First-reply target under 1.2s

Your senior support
specialist,
on shift forever.

Aria is a fully-trained customer service specialist, not a chatbot. She resolves tier-1 tickets, escalates the rest with a one-paragraph context brief, books calls, and follows up. Target first reply: under 1.2 seconds, in 40+ languages, white-labeled to your brand.

Talk to Aria→ See Aria on your tickets
Apply for a founding deployment
No credit card to try the demo Try Aria in 90 seconds. Production launch in 4–7 business days. Monthly plans can be canceled before the next billing cycle. Annual plans renew annually with 30 days' notice.
Watch the 2-minute demo Or see the 10 flows
●65% Verified Tier-One Resolution target ●40+ languages ●PII redaction · tenant isolation · SOC 2 Type I in progress
Aria
Senior Specialist
Live · < 1.2s target
● Auto-replay · representative ticket replay
First-reply target
1.20s
At the model output boundary. Measured per-tenant on production once live.
Languages
40+
Thirty-nine detect automatically; three need setting. No translation API required.
Tier-One Resolution target
65%
The threshold for the 30-day Implementation & Launch fee refund.
Production launch
4–7business days
From signed contract to a shadow-mode Aria handling real traffic.
Built on Anthropic Claude models Cloudflare Workers Stripe billing Twilio SMS PII auto-redacted before the model boundary
DeploymentHow deployment actually goes4–7 business days · shadow mode first

You don't buy a chatbot. You run a deployment.

Three steps, in order, with a human checkpoint before anything reaches a customer. The full itemized scope lives on the pricing page.

Shadow mode, day three
Aria drafts against your real historical tickets. Nothing reaches a customer until you've read the replies.
  1. 01Days 1–4

    We ingest what you already know

    Help-center articles, macros, past tickets, policy docs. Knowledge preparation and ingestion, brand and tone configuration, and integration setup all happen during Implementation & Launch — not on your time.

  2. 02Day 5

    Aria runs in shadow mode

    She drafts against your real, historical tickets while your team keeps answering. You read the replies before a single customer sees one. Nothing ships until the answers are right.

  3. 03Days 6–7

    Production cutover, then measurement

    Aria goes live on the channels you approved. The 30-day Launch Guarantee window starts here — at cutover, not at signature — and the outcome dashboard reports verified resolutions from day one.

DemoSee Aria in motion2 min · CC enabled · scene-by-scene

Watch Aria resolve a ticket
in just over two minutes.

One delivery gone wrong — traced, replaced, and resolved end-to-end — then the operator console and the numbers behind it. Captions on by default; tab through if you want the script. Real Claude under the hood — not a mocked recording.

IntegrationNative, not glued togetherOne OAuth · one contact ID · one truth

Plugs into the tools you already pay for.

Customer Service Pro consolidates contact, ticket, and deal into one workspace. No Zapier, no glue code, no leaky webhooks.

HubSpot
CRM + Service Hub
Slack
Team alerts
Stripe
Subscriptions
Calendly
Booking
Gmail
Follow-up
Twilio
SMS
Google Sheets
Analytics
Stripe Radar
Fraud
OpenAI vectors
Knowledge
ExploreExplore the productSeven pages · one product

Pick your angle.

The full product expanded across seven focused pages. Each one carries the founder voice, none of the marketing fluff.

§ AMeet Aria

A senior specialist, not a chatbot.

Three tone registers, knowledge-base grounding, escalations with a one-paragraph context brief.

Meet Aria →
§ BThe 10 flows

Every conversation, ten operations.

Contact intelligence, ticket routing, alert engines, follow-up sequences. The full ops chain.

See the flows →
§ CPricing

Predictable subscription pricing, not per-outcome billing.

Setup covers white-label, KB ingestion, deployment. Monthly handles conversations + SLAs.

See pricing →
§ DWhy us

Why operators pick Customer Service Pro.

Compare us to Intercom, Zendesk, Drift, and the DIY stack. Honest, with footnotes.

Compare →
§ EOur story

Customer service has been broken for a decade.

Why a sole-founder operation thinks it can rebuild support from the protocol layer up.

Read the note →
§ FFAQ

The questions buyers actually ask.

PII, escalation, KB updates, integrations, deployment timeline, languages, white-label, latency.

Read the FAQ →
§ GFounding Partner slots

Five slots. Founding rates that don’t expire.

A direct line to the people who built it. Limited to five Founding Partners.

Apply for a seat →
Founder accountability

Built close to
the work.

You work directly with the person responsible for the deployment — not an account manager, not a success team, not a ticket queue.

Direct lineYou email me, I answer — same business day.
DeploymentsFounder-led from knowledge prep through production cutover.
Based inSyracuse, New York.
Michael Neubauer, founder and operator of Customer Service Pro
Michael Neubauer
Founder and operator
Syracuse, New York
QuestionsBefore you askthe three that come up first

The objections we hear every time.

What happens when Aria can't resolve a ticket?

Escalation fires automatically on any of these: the customer asks for a human; a billing dispute crosses the threshold you set; the subject is account security, legal, or compliance; the customer raises a chargeback, legal action, or a public review; or three consecutive turns pass without the issue being resolved. That last one is counted in code rather than left to the model to keep a tally of. When any fires, Aria hands the thread to your team with a one-paragraph context brief: the customer's question, what she tried, what failed, and her recommended next step.

You configure where escalations land (Slack channel, HubSpot ticket queue, Zendesk view). She never silently fails; the handoff is a first-class output, not a fallback.

triggers · human-request, dispute, security, legal, threat, 3 failed turns
How does Aria handle sensitive data (PII)?

Customer messages pass through a PII redaction pipeline that strips sensitive values before any transcript is persisted to a ticket, handed to your team, or written to an audit log. Patterns covered today: US social security numbers written in the usual 3-2-4 grouping, payment card numbers, AWS access keys, Stripe live and test keys, GitHub tokens, and generic high-entropy secrets. Matched values are replaced with a labelled tag such as [CARD-REDACTED], and the original is not kept: redaction runs on the way in, before the message reaches the model, the session transcript, or anything we store.

Knowledge base files are stored per-tenant. Aria can only read documents that belong to the tenant she's serving. Cross-tenant access is structurally blocked at the file-resolution layer.

pipeline · regex + entropy guard · pre-persist
How long does a deployment take?

From signed contract to shadow-mode Aria handling traffic: typically four to seven business days. Day one to two is knowledge-base ingestion and tone calibration. Day three to four is tool wiring (your CRM, your inbox, your booking system). Day five is shadow mode, where Aria drafts every response but a human approves before send. Days six and seven are the supervised cutover.

Full white-label go-live, where Aria answers under your brand, happens when you say so. Most pilots flip the switch in week two.

shadow mode · 4–7 days · supervised cutover

Read all 8 questions

◆ Launch guarantee · 30 days from production cutover

65% Verified Tier-One Resolution in 30 days —
or your Implementation & Launch fee back.

Aria will reach a 65% Verified Tier-One Resolution rate within the first 30 days after production launch, or we refund your Implementation & Launch fee. You keep her running either way.

A verified resolution is one Aria closed without human help, that stayed closed. Full definitions and measurement conditions →

Talk to Aria→ See Aria on your tickets
65% Verified Tier-One Resolution within 30 days of launch, or we refund your Implementation & Launch fee

Not ready to talk to anyone? Ask one question and get one answer — from the founder, within a business day. No sequence follows it.