Careers
We're not hiring publicly yet. But if you read the handbook and felt something, we want to hear from you.
What we're building.
Customer Service Pro is a deployed specialist that replies to customer tickets fast — our target is a first reply in under 1.2 seconds — in 40+ languages, under your brand. It's not a chatbot, it's not a wrapper, and it's not a feature inside someone else's product. It's the whole thing, built deliberately, by a small team that knows operations work is real work.
Who we'd talk to first.
- Senior engineers who've shipped production AI systems and care about latency under load, not just demos that worked on a Friday.
- Operations specialists from real customer service teams — the people who know what a 2 a.m. escalation actually feels like — to keep the product honest.
- Designers who write, who care about the difference between a serif and an italic serif, who notice when an animation is 40 ms too long.
- Compliance and security folks who've shepherded a small team through SOC2 and lived to talk about it.
Where we are.
Headquartered in Syracuse, New York. Remote-friendly across compatible US time zones; in-person collaboration when it makes the work better.
How to reach us.
Send us a note. Tell us what you've built, what you'd want to build here, and one strong opinion you hold about customer service software. We read every message. We reply to the ones that read like they were written by a person.